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FAQ (Frequently Asked Questions)



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Click and Collect

We are now offering free Click & Collect from our Leeds City Centre store. You may choose 'Pick up' as the delivery method when checking out. Click & Collect orders are only available with payments made via Credit or Debit Card and are not available on PayPal, Klarna or LayBuy.

Please ensure you bring your confirmation email, alongside photo ID and the payment card used to place the order. Acceptable IDs are passports, ID card or driving license with a photo.

Please note that Click & Collect is only available Monday-Friday 11:30am-6:30pm (GMT)

Shipping & Delivery

Unfortunately, once the order has been placed, we can't change or cancel it as we are fast at picking and packing your order to get it to you as soon as possible.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

We offer deliveries via DPD, DHL and UPS, depending on your delivery location. Just simply enter your full delivery address when checking out.

Any relevant taxes and duties will be added at the checkout accordingly, and the cost depends on the country you are based. This means there will be no surprises or additional costs from the courier when your order is delivered.

Please note, all taxes and duties are non-refundable, even if you return your order.

Most of our international orders are shipped on a DDP (Delivery Duties Paid) basis. This means that taxes and duties will be added at the checkout accordingly, and the cost of this depends on the country you are based.

The following countries are shipped to with Delivery Duties Paid:

Australia, Bahrain, Bosnia & Herzegovina, Canada, China, European Union, Hong Kong SAR China, Iceland, India, Indonesia, Isle of Man, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Norway, Philippines, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.

Any other country or region outside the above list is subject to pay taxes & duties set by their country upon delivery.

Please note, these fees are the sole responsibility of the customer and are non-refundable.

Instant Shipping
We aim for delivery within 1-2 business days after your order has been accepted. Your order will be eligible for Express Shipping if it has been placed before 14:00 (GMT) on Monday-Thursday. If placed after this time, we will aim to dispatch your order for delivery on the following business day, which excludes weekends.

Standard Shipping
We aim for delivery within 3-5 business days after your order has been accepted, excluding weekends.

All shipping options are fully tracked, and we will send your tracking information via email once your order has dispatched. If you placed an order for multiple items, these may be shipped in separate parcels. If applicable, you will receive a tracking number for each parcel.

If you provided a valid mobile number when placing your order, our delivery partner may also send you delivery notifications by SMS.

Orders delivered to the UK & Europe will be shipped via UPS & DHL Express, and orders delivered internationally will be shipped via DHL Express. All shipments are sent on a signed for delivery service only.

Gift Cards

Gift cards and store credits are redeemable on all products across our site. They have no expiration date, so you’re free to use them however and whenever you wish!

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